Effective date: 23 September 2026 · Last updated: 4 August 2026
Welcome to Vilikku ("the App", "the Service", "we", "us"). Vilikku is operated by
EvenStar Apps, Kerala, India
("the Operator"). By creating an account or using the App you agree to these Terms of Service
("Terms") and our Privacy Policy. If you do not agree, do not use the App.
1. What Vilikku is — and what it is not
Vilikku is a social wellness and companionship platform where users can have friendly
voice and video conversations with verified, independent conversation partners ("Hosts").
Vilikku is NOT:
a dating, matchmaking, or escort service;
an adult-content or sexual-services platform;
a medical, psychological, or counselling service — Hosts are friendly conversation partners, not licensed professionals;
an emergency or crisis service. If you are in distress, contact local emergency services or a helpline such as Tele-MANAS 14416.
2. Eligibility — strictly 18+
You must be at least 18 years old to use Vilikku. We verify date of birth at signup, and accounts found to belong to minors are terminated immediately.
You must provide accurate information (including your date of birth and phone number) and keep your account credentials secure.
One person may hold only one account. Accounts are personal and non-transferable.
3. Community rules
The following are prohibited for everyone on the platform — Users and Hosts alike:
No sexual content or solicitation. Nudity, sexually explicit talk, or requests for sexual services end the call and the account.
No meetups. Arranging, requesting, or offering to meet in person is strictly prohibited.
No contact sharing. Exchanging phone numbers, social-media handles, or any off-platform contact details is prohibited.
No off-platform payments. All transactions happen inside the App. Asking for or offering money, gifts, or payment outside the App is prohibited.
No abuse. Harassment, threats, hate speech, stalking, or discriminatory conduct is prohibited.
No recording. Recording, screenshotting, or redistributing calls or chats is prohibited (the App blocks screenshots and screen recording by design).
No fraud or impersonation. Fake identities, bots, multiple accounts, payment fraud, or exploiting bugs are prohibited.
No unlawful content or conduct, including anything that violates the Information Technology Act, 2000 and rules made under it.
During video calls, users must keep their face visible to the camera. An automated
on-device safeguard blurs and then ends video calls where the camera is pointed away from the
user's face. Repeated violations attract strikes.
4. Enforcement — strikes, suspension, and bans
Violations attract strikes. Serious violations (e.g., nudity, solicitation) attract multiple strikes at once. Accumulated strikes lead to automatic suspension; our team reviews suspensions and may reinstate or permanently ban the account.
We may suspend or terminate any account, with or without prior notice, for violation of these Terms, suspected fraud, legal requirement, or risk to other users.
Coins or earnings attributable to fraud or violations may be forfeited.
We cooperate with law-enforcement agencies as required by Indian law.
5. Coins, payments, and refunds
Calls are paid for with Coins, an in-app virtual currency purchased through Google Play's billing system. All prices include applicable taxes (GST).
Coins are a limited, revocable, non-transferable licence to use paid features. Coins have no cash value, cannot be exchanged for money, and cannot be transferred between accounts.
Coins are consumed per minute of call time at the rates shown in the App before you place a call. Rates may change; the rate shown at call time applies.
Refunds for Coin purchases are handled through Google Play's refund policies. Consumed Coins are not refundable. Unused Coins are not refundable except where required by law. If we terminate your account for violations, remaining Coins may be forfeited.
Refund reversal. If a Coin purchase is refunded, charged back, or voided by Google Play or your payment provider for any reason, the Coins from that purchase are removed from your wallet, whether or not they have been used. If they have already been spent, your balance may go negative and paid features stay unavailable until it is topped up. Repeated refund abuse may lead to suspension.
If a call fails due to a technical fault on our side, contact support within 48 hours through the in-app support chat — verified failed-call deductions will be re-credited.
6. Hosts
Hosts are independent adults who offer conversation on the platform. They are not employees or agents of the Operator.
Hosts undergo identity verification (including a verification selfie reviewed internally) before going live, and payout KYC (PAN and bank verification) before earnings are paid out.
Host profiles use illustrated avatars. Hosts' real photographs are never shown to users.
Host earnings, rates, and payout schedules are described in the Host onboarding flow and may be updated with notice.
All community rules in Section 3 apply equally to Hosts. Hosts found soliciting off-platform contact or payments are permanently removed.
7. Intermediary status & user responsibility
Vilikku is an intermediary under the Information Technology Act, 2000. Conversations
happen directly between Users and Hosts; we do not participate in, direct, or record the content
of calls. You are solely responsible for what you say and do on a call. We publish
these rules, provide reporting tools, and act on complaints as required of an intermediary under the
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Sole responsibility of Users and Hosts. You interact with other people on Vilikku
entirely at your own risk. Each User and Host is solely and personally
responsible for their own words, conduct, decisions, and for anything that arises from their
interaction with another user. Any dispute, complaint, loss, harm, or liability arising between a User
and a Host, or out of either party's own conduct, is the sole responsibility of the
individuals involved. The Operator merely provides the platform and is not a party to,
and bears no liability for, what Users or Hosts say, do, promise, or agree to — except for the
Operator's own obligations as an intermediary under Indian law, and any liability that cannot be
excluded by law.
8. Reporting and grievance redressal
In-app: use the Report or Block options on any profile or call screen, or Profile → Help → Chat with support.
Grievance Officer (under the IT Rules, 2021):
Email: support.vilikku@gmail.com
Complaints are acknowledged within 24 hours and resolved within 15 days.
9. Licence and acceptable use of the App
We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App on your device.
You may not copy, modify, reverse-engineer, scrape, or interfere with the App, probe its security, use modified clients, or access it by automated means.
All intellectual property in the App — including the Vilikku name, logo, avatars, and software — belongs to the Operator or its licensors.
10. Disclaimers and limitation of liability
The Service is provided "as is" and "as available". We do not warrant uninterrupted or error-free operation, or that any Host will be available at any time.
Opinions expressed by Hosts are their own. We are not responsible for advice, statements, or conduct of any user or Host.
To the maximum extent permitted by law, the Operator's total liability for any claim arising out of the Service is limited to the amount you paid for Coins in the three months preceding the claim.
Nothing in these Terms limits liability that cannot be limited under Indian law.
11. Termination by you
You may stop using the App at any time and delete your account from Profile → Settings →
Delete account, or by writing to support.vilikku@gmail.com.
Deletion is described in the Privacy Policy.
12. Changes to these Terms
We may update these Terms as the Service evolves. Material changes will be notified in-app or by
other reasonable means, with the new effective date shown above. Continued use after the effective
date constitutes acceptance.
13. Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to mandatory law, courts at
Pathanamthitta / Ernakulam, Kerala shall have exclusive jurisdiction.